Refund Policy

 

Return Policy

We want you to be completely satisfied with your TimelessHug™ purchase. If you experience any issues, please follow the steps below:

Damaged or Defective Items:

• If your TimelessHug™ necklace arrives damaged or defective, please contact us within 30 days of receiving your item.
• Be sure to include proof of damage (photos or videos) when reaching out to our support team.

Return Process:

• Contact our customer support team at timelesshug.co@gmail.com within 30 days of your purchase.
• Provide your order number along with proof of damage or defect.
• Our team will review your request and, if approved, send you instructions for the return or replacement process.

Return Conditions:

• Items must be returned in their original packaging.
• Proof of purchase is required for all returns.

Refunds:

• Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.

Contact Us:
If you have any questions about our shipping or return policies, please reach out to us at:

TimelessHug™
Email: timelesshug.co@gmail.com