Privacy policy

Privacy Policy for TimelessHug™

At TimelessHug™, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping address, and billing address.
  • Payment Information: Payment card details are processed securely through trusted payment processors. We do not store your card information.
  • Order Information: Details about the products you’ve purchased, order total, and purchase history.
  • Technical Information: Your IP address, browser type, device information, and browsing behavior, collected through cookies and other tracking technologies.
  • Marketing Preferences: If you sign up for our newsletter or marketing emails, we collect your email address and preferences.

How We Use Your Information

We use your personal information for the following purposes:

  • Order Fulfillment: To process and deliver your orders, send order confirmations, and provide tracking details.
  • Customer Support: To assist you with inquiries, returns, and exchanges.
  • Marketing Communications: With your consent, we send emails about new products, promotions, and updates. You can opt out at any time.
  • Personalization: To tailor your shopping experience, including personalized offers and product recommendations.
  • Site Analytics: To analyze website performance and improve our services.

Sharing Your Information

We do not sell your personal information. However, we share your information with trusted third parties in the following circumstances:

  • Service Providers: Third-party companies that help us with order processing, payment transactions, shipping, email marketing, and website analytics.
  • Legal Compliance: If required, we may share information to comply with laws, regulations, or legal processes.

Cookies and Tracking Technologies

We use cookies and similar technologies to track how you use our website and to improve your experience. Cookies allow us to:

  • Keep track of your preferences and shopping cart
  • Provide analytics on website performance
  • Deliver relevant ads and promotions

You can manage your cookie preferences through your browser settings, though disabling cookies may limit some features of our site.

International Users & GDPR Compliance

If you are located in the European Union, we comply with the General Data Protection Regulation (GDPR). You have rights regarding your personal data, including:

  • Right to Access: Request access to your personal data.
  • Right to Rectification: Correct inaccurate information.
  • Right to Erasure: Request deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: Limit the processing of your data.
  • Right to Data Portability: Receive your personal data in a transferable format.

To exercise your rights, please contact us at privacy@timelesshug.com.

California Privacy Rights (CCPA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request details about the personal information we collect, use, and share.
  • Right to Delete: Request deletion of your personal information.
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information (note: we do not sell personal data).
  • Right to Non-Discrimination: You will not be discriminated against for exercising your rights under the CCPA.

To exercise your CCPA rights, please contact us at privacy@timelesshug.com.

Data Security

We use industry-standard security measures to protect your information. While we take reasonable steps to secure your data, please note that no system is completely foolproof, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected data from a child without parental consent, we will delete it as quickly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The latest version will always be available on our website, and we encourage you to review it regularly.

Contact Us

If you have any questions about this Privacy Policy or the data we collect, please contact us at:

TimelessHug™
Email: privacy@timelesshug.com